At OVS Plumbing Services / OVS E-Commerce Platform, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, place an order, or interact with our services. By using our website, you agree to the practices described in this policy.
We are committed to protecting your personal data and ensuring a safe, secure, and transparent online experience.
1. Information We Collect
When you visit or use our website, we may collect the following types of information:
a) Personal Information
This includes information you voluntarily provide, such as:
Full name
Email address
Mobile number
Billing and shipping address
Company or business name (if applicable)
Order details and service preferences
This information is collected when you:
Place an order
Contact us via forms, email, or phone
Subscribe to newsletters or offers
Request customer support
b) Payment Information
We do not store your credit/debit card details. All payments are processed securely through trusted third-party payment gateways. However, we may receive transaction IDs, payment status, and order confirmations for record purposes.
c) Automatically Collected Information
When you browse our website, we may automatically collect:
IP address
Browser type and version
Device information
Pages visited and time spent
Referring website or source
This data helps us understand user behavior and improve website performance.
2. How We Use Your Information
We use the collected information for the following purposes:
To process and deliver your orders
To provide plumbing services or product support
To communicate order updates, invoices, and confirmations
To respond to inquiries and customer service requests
To improve our website, services, and user experience
To send promotional offers, discounts, or updates (only if you opt-in)
To prevent fraud, misuse, or unauthorized transactions
Your information helps us serve you better and deliver reliable, professional services.
3. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience.
Cookies help us:
Remember your preferences
Keep items in your cart
Analyze website traffic
Improve site functionality
You can choose to disable cookies through your browser settings. However, disabling cookies may limit some features of the website.
4. Sharing of Information
We respect your privacy and do not sell or rent your personal data to third parties.
We may share your information only with:
Trusted service providers (payment gateways, delivery partners, hosting providers)
Legal authorities, if required by law
Business partners strictly for order fulfillment or service delivery
All third parties are required to maintain confidentiality and use your information only for agreed purposes.
5. Data Security
We take data protection seriously and use appropriate security measures to protect your information, including:
Secure servers
SSL encryption
Restricted access to sensitive data
Regular security reviews
While we strive to protect your data, no online system is 100% secure. We encourage users to safeguard their login credentials and avoid sharing sensitive information publicly.
6. User Rights and Choices
As a user, you have the right to:
Access your personal data
Request correction of incorrect information
Request deletion of your data (subject to legal requirements)
Opt out of marketing communications
You can contact us anytime to exercise these rights.
7. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites. We encourage users to read the privacy policies of any third-party sites they visit.
8. Children’s Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal data from minors. If we become aware that such data has been collected, we will take immediate steps to remove it.
9. Data Retention
We retain personal information only as long as necessary to:
Fulfill orders
Provide customer support
Comply with legal obligations
Maintain business records
Once data is no longer required, it is securely deleted or anonymized.
10. Legal Compliance
This Privacy Policy complies with applicable Indian laws and regulations, including:
Information Technology Act, 2000
Reasonable Security Practices and Procedures Rules
If international customers access our website, we aim to comply with global data protection principles such as GDPR where applicable.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
Legal requirements
Business practices
Technology improvements
Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
OVS Plumbing Services
📧 Email: ovsconsultingservices@gmail.com
📞 Phone: +91-9989838330
📍 Address: Yusufguda, Sri Krishna nagar, Hyderabad, Telangana, India-500045
We are always happy to help and value your trust.
Final Note
Your trust matters to us. At OVS Plumbing Services, we are committed to protecting your privacy and delivering safe, reliable, and professional services for your home and office needs.